All orders are processed upon receipt. Actual shipping time is contingent upon availability of tea and payment confirmation.
Orders placed on Monday through Thursday will be proceed no later than 48 hours of receipt. Orders placed on Friday will be proceed no later than the following Monday. All orders are shipped via Canada Post Regular Mail with delivery confirmation (allow 2 to 9 days for delivery), unless you choose Coquitlam local pick up or courier delivery. No orders are processed or shipped on Saturdays or Sundays.
In the event of delays, every effort will be made to contact you by phone or e-mail. If the delay is due to backorder, you will receive notice and be given the choice to remain on backorder, substitute to another item, or cancel your order.
Pick up – $0.00 (please make a note during Paypal checkout about pick up and we will refund $5)
Free Local Delivery (On orders over $30.00)
If you live in Port Moody, Coquitlam or Port Coquitlam you can take advantage of our new “Free Local Delivery” option. (Enter your Postal Code to “Estimate shipping & taxes for: ” on first checkout page, you will be able to choose Free Local Delivery on final checkout page )
BC – $5.00 (Enter your Postal Code to “Estimate shipping & taxes for: ” on first checkout page, shipping cost will be adjusted on final checkout )
Canada – $8.00
US – $12.00
To gift baskets will be added extra fee $6 for shipping.
Does free shipping sound good? Place an order for over $75 and we will cover the costs of standard shipping as a way of saying thanks. (Canada and Continental USA only: excludes Hawaii and Alaska)
All online orders are processed through PayPal.
Please note that we cannot accept any returns of tea. We will gladly accept a return of any unused accessory item(s). Return shipping expenses will be reimbursed if we made a mistake in filling your order and product return has been requested by our staff. We will refund the cost of any returned item(s) to your credit card as soon as the item(s) is returned to us in resalable condition and in original packaging.
To contact Dream Tea Boutique for a return authorization, Email us or call 778.938.3873